Terms and Conditions

These terms and conditions (also called the site terms, conditions of use, and platform rules) govern your access to and use of the Sweet Sweeps Casino website, your player account, our games, promotions, and related services.

By accessing the site, creating an account, or using any part of the services, you agree to follow these service terms. They are designed to set clear expectations, explain key rules, and outline the responsibilities of both you and Sweet Sweeps Casino in a straightforward way.

If you do not agree with these conditions of use, please do not register or use the platform.

Who Can Use Sweet Sweeps Casino

Sweet Sweeps Casino is intended for adults only.

To use the platform, you must:

• Be at least the legal gambling age in your jurisdiction (and at minimum 18 years old where applicable).
• Make sure that using online casino-style entertainment and sweepstakes-style promotions is lawful where you are located. This is your responsibility.

We may restrict or block access in certain countries, states, or regions. Some promotions and features are not available everywhere, and eligibility can change based on location and other factors. At the time of writing, certain offers may be restricted in Washington, Idaho, Michigan, Nevada, and U.S. outlying islands.

Account Setup: Getting Registered the Right Way

When you create an account, you agree to provide accurate, current, and complete information and to keep it updated. This includes basic details such as your name, date of birth, address, and contact information.

Accounts must be registered in your own legal name and used only by you.

Unless we explicitly approve otherwise, you may have only one account per person, household, and IP address. If multiple accounts are created or used in a way that conflicts with these account rules, we may restrict the accounts and related benefits, including promotional balances.

Verification Checks (KYC): Why We Ask for Documents

To help protect players and the platform, Sweet Sweeps Casino may request verification information at any time. Verification is required before any prize redemption can be initiated.

This may include:

• A government-issued photo ID
• Proof of address (such as a recent utility bill or bank statement)
• Confirmation of payment method ownership or other account-related checks

If verification cannot be completed, we may limit account features, delay transactions, or decline redemption requests until the necessary checks are satisfied.

Your Account, Your Responsibility

You are responsible for keeping your login details confidential and for all activity that occurs through your account. If you suspect unauthorized access, you should contact support promptly.

Player accounts are personal and may not be:

• Shared with anyone else
• Transferred, sold, or assigned
• Used on behalf of another person

Coins, Gameplay, and Redemption Basics

Sweet Sweeps Casino may offer two types of coin balances:

• Gold Coins: Used for gameplay and entertainment purposes only. Gold Coins have no monetary value and cannot be redeemed.
• Sweeps Coins: Used in eligible gameplay and may become redeemable as prizes once applicable conditions are met.

Only Sweeps Coins won through gameplay are eligible for redemption, subject to account status, verification, and applicable rules.

Sweeps Coins in an account may expire if the account is not accessed for 60 consecutive days.

Deposits, Withdrawals, and Balances: What to Expect

Payment methods, processing times, limits, and availability can vary by location, account history, and verification status. Sweet Sweeps Casino currently supports ACH, Apple Pay, Google Pay, MasterCard, and Visa, but we do not promise that every method will be available at all times or in every region.

Withdrawal or redemption requests may be reviewed before approval. We may apply reasonable checks to confirm:

• Your identity and eligibility
• Account security and ownership
• Compliance with the platform rules and promotion terms
• Payment and transaction integrity

Balances shown on the site are intended to be accurate, but they may occasionally be impacted by technical delays or errors. If an issue occurs, we will work to correct it in a fair and reasonable way.

Bonus Rules That Matter: Promotions, Limits, and Playthrough

Bonuses, free coin offers, and promotions may come with separate bonus terms. By claiming or participating in an offer, you agree to its specific rules, including eligibility restrictions and time limits.

Common promotion conditions may include:

• Eligibility requirements (including location-based restrictions)
• Wagering or playthrough requirements
• Game restrictions
• Expiration windows and claim deadlines
• Maximum redemption limits for promotional Sweeps Coins

Examples of current promotional structures may include:

• Welcome Bonus (automatic): 5,000 Gold Coins and 2 Sweeps Coins, no code required.
• Daily Login Bonus (manual claim): 1,000 Gold Coins and 0.30 Sweeps Coins, claimable every 24 hours.

For Sweeps Coins received from free promotional offers, the maximum redemption value is capped at 100 USD. Sweeps Coins obtained through coin package purchases generally have no maximum redemption limit, except that residents of Florida and New York may be subject to a 5,000 USD maximum prize redemption for a single game or spin.

All games on the platform (including slots and table games) contribute 100% toward the 1x playthrough requirement on Sweeps Coins, unless an individual promotion states otherwise. Promotional bonuses are generally non-sticky, and balances may be tracked separately until conditions are met.

Game Access and Platform Availability

We aim to provide a reliable service, but access to games and features can depend on location, device compatibility, internet connection, maintenance windows, software updates, and third-party services.

Some games, promotions, or features may be added, removed, suspended, or limited at any time. We do not guarantee that any specific game, feature, payment method, or promotion will remain available.

Fair Use Standards: Play Honestly

Using the platform means playing fairly and respecting the rules. You agree not to use Sweet Sweeps Casino for unlawful purposes or in ways that harm the integrity of the platform.

Prohibited behavior includes, for example:

• Providing false or misleading information
• Fraud, collusion, or attempts to bypass normal gameplay conditions
• Chargeback abuse or unauthorized transaction activity
• Promotion misuse, including bonus abuse or multi-accounting to gain an advantage
• Attempting to manipulate games, systems, or outcomes
• Using unauthorized software, bots, scripts, or automated play methods
• Allowing someone else to access or use your account

When We May Limit Service or Close an Account

To keep the platform safe and fair, Sweet Sweeps Casino may refuse service, limit access, suspend promotions, freeze transactions for review, or close an account when we reasonably believe that:

• The platform rules have been broken
• Verification is incomplete or inconsistent
• Misuse, fraud, or prohibited behavior has occurred
• A transaction presents a security, legal, or operational risk

Where appropriate, we may also restrict certain features while an account review is in progress.

Mistakes and Technical Problems: How They’re Handled

From time to time, errors can occur, including display issues, incorrect balances, pricing or promotion errors, game malfunctions, interrupted sessions, or connectivity problems.

When an obvious mistake or technical issue affects gameplay or account balances, Sweet Sweeps Casino reserves the right to correct the error and address resulting outcomes in a fair and reasonable manner. This can include adjusting balances that were credited due to a system error or voiding results that were clearly caused by a malfunction.

Responsible Gaming and Player Protection

Gambling should be treated as entertainment, not as a way to make money. If playing stops feeling fun, taking a break is the right move.

Sweet Sweeps Casino may offer responsible gaming tools or account restrictions where available. We encourage you to use these options if you need help managing time, spending, or access.

You can also review our responsible play guidance on the site’s /responsible-gaming page if available.

Intellectual Property: Using the Site Content

The site’s design, branding, text, logos, and software elements are owned by Sweet Sweeps Casino or used under license. You may not copy, reproduce, republish, distribute, or commercially exploit any site content without written permission, except where allowed by law for personal, non-commercial use.

Third-Party Providers and Linked Services

Some parts of the platform may be provided or supported by third parties, such as game studios, payment processors, identity verification partners, and hosting or security providers. These services may be subject to availability and operational limits outside our direct control.

If the site contains links to third-party websites or tools, those services are governed by their own terms and policies.

Limits on Liability (Clear and Fair)

Sweet Sweeps Casino is not responsible for losses or damages caused by events outside reasonable control or by circumstances such as:

• Service interruptions, maintenance, or technical failures
• Device incompatibility or user configuration issues
• Internet or carrier outages
• Third-party provider disruptions (including payment and verification services)
• User error, account sharing, or failure to secure login details
• Misuse of the platform or violation of the platform rules
• Force majeure events (such as major outages, natural disasters, or regulatory changes)

Nothing in these service terms limits rights that cannot be limited under applicable law.

“As Is” and “As Available”: No Guarantees

The website, games, and services are provided on an “as is” and “as available” basis. While we work to keep the platform stable and secure, we cannot promise uninterrupted access, constant availability, or error-free operation at all times.

Updates to These Service Terms

We may update these conditions of use from time to time to reflect changes in operations, legal requirements, or platform features. The most recent version posted on the website will apply from the date it is published, unless we state otherwise.

You are encouraged to review this page periodically. Continued use of the platform after an update means you accept the revised terms.

Other Policies You Should Review

These site terms work alongside other important policies that may apply depending on how you use the platform, including:

• Privacy Policy
• Cookie Policy
• Bonus Terms or promotion-specific rules
• AML/KYC policy (where published)
• Responsible Gaming guidance

Contact Sweet Sweeps Casino

If you have questions about these terms, your account, or how the platform works, you can contact our support team through our official channels.

Email: contact@sweetsweeps.com Live chat: Available on-site where enabled

Using Sweet Sweeps Casino is meant to be straightforward and transparent - these platform rules exist to help protect players, keep gameplay fair, and explain how accounts, coins, promotions, and redemptions are handled. By continuing to access the site and services, you agree to follow the current version of these terms and conditions.